Reference

wd138 Privacy Policy for Your Account

Our Privacy Policy explains what we collect when you open a wd138 account, use the mobile browser, or connect DANA, OVO, GoPay and QRIS.

Account accessWallet recordsCookie choicesPolicy requests
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wd138 wd138 Privacy Policy for Your Account
CONTACT PATHS

Contact us about Account Data

You can raise a Privacy Policy question without leaving your account area. Open the support link beside the cashier path, include the account phone number and describe the record or consent choice you want checked. We use the details you provide to locate the request, then reply through the available account support route.

Team online

Account help

Open the account help route when a login record, phone verification step or device sign-in looks unfamiliar. Include the event time so we can match it with the correct access record.

Wallet status

For DANA, OVO, GoPay or QRIS questions, share the payment reference rather than a wallet password. We can check the recorded status while keeping your private wallet credentials out of the request.

Policy request

Use the support link to ask about a copy, correction or removal request. Tell us which account detail is affected, and we will explain the next verification step before making a change.

DATA HANDLING

See How Cookies and Security Work

We keep the Privacy Policy practical by connecting each data use to an account action. Login events help protect access, cookies remember selected settings, and transaction references help reconcile wallet status.

Account records

When you open an account, we collect the details needed for phone verification and access. Keeping those fields accurate helps us match your request with the right account without asking for unrelated details.

Device signals

A mobile browser may send device and login signals such as session time and browser type. We use them to identify unusual sign-ins, not to read private content stored elsewhere on your device.

Cookie settings

Cookies can keep a session active, remember a language or preserve a page setting. You can manage browser cookies through your device settings, although clearing them may require another account sign-in.

Payment checks

A DANA, OVO, GoPay or QRIS reference may be compared with the selected account and transaction status. We do not ask you to send a wallet password through the support route.

Retention period

We keep account, support and payment records for the period needed to operate access, resolve disputes, detect misuse or meet a legal request. When that need ends, records are removed or protected from routine use.

Change requests

To request access, correction or deletion, contact us through account support with your registered phone number and the specific field involved. We may verify ownership before disclosing or changing account data.

Search Your wd138 Privacy Policy Questions

These Privacy Policy answers focus on the account, device and wallet questions you may have before opening access. They also explain the practical route for corrections, copies and account-data concerns when you use the service from Indonesia.

The wd138 Privacy Policy covers data collected during account opening, phone verification, sign-in, mobile browsing, support contact and wallet activity involving DANA, OVO, GoPay, QRIS, bank transfer or virtual account.

Phone verification helps connect the account to the correct access method and supports account protection. We record the verification result and related event details so an account request can be checked accurately.

Yes. The Privacy Policy covers mobile browser sessions, including login time, browser signals, cookie settings and page activity needed to maintain access and identify unusual sign-in behaviour.

We may receive the selected payment rail, transaction reference, amount, time and status for DANA, OVO, GoPay, QRIS, bank transfer or virtual account. We do not need your wallet password.

Open the account support link and request a data copy under the Privacy Policy. Include your registered phone number and the account fields you want checked; we may verify ownership first.

Yes. Send a correction request through account support and name the inaccurate field, such as a phone detail or payment reference. We will explain the verification step and the available correction path.

Yes. Access, eligibility and some data requests depend on local law. Where local law permits, we handle eligible access, correction or deletion requests after confirming the account and applicable request details.

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